Windows event logs produces this error for the crash but its not clear to us what the issue isįaulting application name: Acrobat.exe, version: 11.0.0.379, time stamp: 0x505fd1ce Faulting module name: Acrobat.dll, version: 11.0.0.379, time stamp: 0x505fd1b6 Exception code: 0xc0000005 Fault offset: 0x00c57530 Faulting process id: 0x1890 Faulting application start time: 0x01d73b94c222406a Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.dll Report Id: ed9c66d6-db72-464b-9540-4c073232a9ea Faulting package full name: Faulting package-relative application ID: System - Provider Application Error We have uninstalled and reinstalled, applied the latest windows updates, removed the app using the acrocleaner and tried another reinstall We recently upgraded one of your users to w10 and after installing our license for XI pro v11 the app crashes shortly after being opened.
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